This policy applies when you work with Pristn Technologies as your software provider and maker. Our mobile apps have their own privacy policy and terms, linked from each app's page.
Warranty Policy
This policy applies when you work with Pristn Technologies as your software provider and maker.
Bug reporting process
Customers are required to report any bugs or issues promptly through our ticketing system on our dashboard. The customer may open a ticket to report any issues with the software and is encouraged to provide as much information about the issue, as well as how to replicate it. The more information the customer provides, the faster the issue will get resolved. If we cannot replicate the issue, we may ask for more details in order to successfully locate and patch the bug.
Scope of coverage
This warranty covers bugs and defects that affect the intended functionality or performance of the software as described in the product documentation.
It does not cover the following:
- Issues or bugs caused by third-party software or hardware.
- Issues or bugs caused due to changes made to the software by anyone other than authorized personnel of Pristn Technologies.
- Damage resulting from accidents, misuse, or negligence.
- Additional feature requests.
Limitation of liability
Pristn Technologies LLC. shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out the use or inability to use the software, even if advised of the possibility of such damages.
Warranty duration
This warranty is valid for a period of 3 months (90 days) from the date of software delivery.
How to claim warranty
To claim warranty service, customer must submit a ticket to report any issues relating to the software provided. A detailed description of the issue, how to replicate such issue may be required.
Policy updates
Pristn Technologies reserves the right to update this warranty policy as needed. Any revisions will be reflected in the updated date on this page. We encourage users to check this page regularly to stay informed about our warranty policy and which products are covered. You acknowledge and agree that it is your responsibility to review this warranty policy periodically to stay informed about any modifications.
Governing law
This warranty policy shall be governed by and construed in accordance with the laws of the State of Nebraska, United States, without regard to its conflict of law provisions.
Effective date
This warranty policy is effective as of February 14, 2024 and applies to all products delivered by Pristn Technologies thereafter.
Contact us
If you have any questions about any of our policies, feel free to reach out to us at: